5 Hidden Inefficiencies

A quick, honest look at where internal friction may be quietly costing your business time, money and focus. Tick the statements that feel true - even partly true. Your personalised results and what they mean for you will be sent straight to your inbox.

Takes around 3 minutes. Your details are used only to send your results and any follow-up you have asked for.

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The diagnostic

In each section, the first statement describes what things look like when everything is working well. The others describe common friction points. Tick every statement that feels true - even partly true.

1. Day-to-day operations

There is clear ownership of tasks, key knowledge is documented and shared, and everyone has a clear view of work in progress.
Tasks fall through the cracks because everyone thought someone else was doing it.
You rely too heavily on certain individuals who hold critical knowledge in their heads.
There is no clear, shared view of work in progress.

2. Decision-making

The team is confident making day-to-day decisions without needing my input, and I have time to focus on strategic work.
People wait for you (or one senior person) before moving forward.
You are often pulled into operational detail instead of strategic work.
Team members are not confident making decisions without reassurance.

3. Processes and systems

Our processes and systems are well-suited to the business as it is now, and everyone understands why we do things the way we do.
Your processes were built around people, not the business.
You have outgrown your systems, but no one has mapped what needs to change.
Errors happen because this is just how we have always done it.

4. Communication

Important updates reach the right people through the right channels, and priorities and deadlines are clearly understood across the team.
Important updates get lost in WhatsApps, emails or quick conversations.
You are having to repeat yourself more often than you should.
Teams misunderstand priorities or deadlines.

5. Momentum and progress

I can clearly see where the team's time goes, projects are lightly tracked, and we have a reliable way to measure improvement.
You cannot clearly see where the team’s time goes.
Projects drift because there is no light-touch tracking.
You do not have a reliable way to measure improvement.

I am happy for my results to be emailed to me at the email address I have provided. *I am happy for Gold Consulting to contact me to follow up on my results.

Your score and what it means will only be shown in the email - not on this page.

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jo@goldconsulting.org.uk
Gold Consulting